On April 11, 2008, American Airlines Executive Vice President Dan Garton sent out a letter to all customers apologizing for the cancellation of hundreds of scheduled flights. The FAA needed to reinspect the company's fleet of MD-80 jets, causing the cancellations and the ensuing chaos for thousands of American travelers. In the letter, Garton offers an apology and promises to accomodate and compensate customers for the inconvenience.
On April 11, 2008, American Airlines Executive Vice President Dan Garton sent out a letter to all customers apologizing for the cancellation of hundreds of scheduled flights. The FAA needed to reinspect the company's fleet of MD-80 jets, causing the cancellations and the ensuing chaos for thousands of American travelers. In the letter, Garton offers an apology and promises to accomodate and compensate customers for the inconvenience. </note>
- Also try: American Airlines Cancels Flights
American Airlines Apology Letter
As one of our most valued customers, please accept my apology on behalf of American Airlines(R) to you, your family and your fellow AAdvantage(R) customers for disrupting so many peoples' lives with the recent flight cancellations related to the inspection of our MD-80 aircraft fleet.
As you can imagine, American's decision to cancel thousands of flights this week was difficult, and it undoubtedly created concern among our best customers - even those who had no travel plans during the period.
If in your travels you were among the many who have been personally affected, I sincerely regret the inconvenience you have experienced. Our employees will continue to work around the clock to accommodate all who still need to reach their desired destinations. We anticipate returning to a full schedule by Monday.
While the media reports have documented the reasons why American took this action and the steps we're taking to re-accommodate and compensate affected customers, I've also attached an explanation of the events for your understanding. It's a bit complex, but at the end of it all, please know this:
First, your safety and the safety of our employees remains our number one priority.
Second, we will learn from this experience and we will get better.
Finally, we wholeheartedly appreciate your loyalty to American Airlines, and we remain committed to earning your business each and every day.
Respectfully,
Dan Garton
Executive Vice President
Marketing
- American Airlines Apology Letter is currently a stub, a brief collection of the best links for this story. The page will be updated as we find more information.
Help Mahalo complete this search! Let us know if you've found additional quality links about American Airlines Apology Letter on Google, Del.icio.us, Digg or elsewhere, and we can expand this result.
