IPhone Activation Problems

The iPhone 3G went on sale on July 11, 2008. Customers were disappointed to find that they could not activate their phones in-store due to a problem with iTunes server-end software. Customers were told to go home and finish activation by using their own computers.¹

Fast Facts

1. iPhone 3G released on July 11, 2008
2. Released in 21 countries
3. Customers unable to activate in-store
4. Activation problem due to iTunes software problem
5. Customers told to finish the activation at home
6. iTunes servers were burdened by the rush²
7. MobileMe application users also experienced issues

Different Activation Process

Unlike the release of the original iPhone, the iPhone 3G had to be activated in-store. During the previous launch, allowing owners to activate their phones at home made it easier to unlock iPhones. Many unlocked first generation iPhones wound up overseas; an estimated 100,000 iPhones made their way to Australia, while hundreds of thousands wound up in India.³

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