Hug Your People

Hug Your People, written by Jack Mitchell is a book for employers that are looking for ways to hire, inspire and achieve results that are great for their companies.

The first book in this series was Hug Your Customers, also by Jack Mitchell.

Fast Facts

1. Author: Jack Mitchell
2. Genre: Self-Help
3. Books in Series: Hug Your Customers
4. Publication Date: March 4, 2008
5. Publisher: Hyperion
6. Pages: 288
7. ISBN-10: 1401322379
8. ISBN-13: 978-1401322373

Plot Synopsis

The book is separated into five sections: how to treat people, how to build trust, how to encourage employees to develop pride in the organization, to be inclusive and finally to recognize people. It aims to help employers create a nicer environment that inspires employees to stick with a company.

The end of each chapter has a checklist for employers that reiterates what was discussed in the previous chapter.

Jack Mitchell Facts

1. Name: Jack Mitchell
2. Birthplace: Greenwich, Connecticut
3. Genre: Self-Help
4. Lives with wife Linda
5. Has four sons, Russell, Bob, Todd and Andrew

Critical Reception

1. "Hug Your People is totally inspiring. Jack Mitchell takes you on a journey that is as much about life as it is about business. This book will not only help you become a better leader but also make you a better person. At Starbucks we experienced firsthand what the lessons that Jack imparts can do to help an organization. If you want a more rewarding relationship with another human being, read this book". Howard Behar, Director, Starbucks Coffee
2. "... extraordinary customer service and satisfaction is the result of treating your associates like they, too, were family members". Cathie Black, President, Hearst Magazines

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