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Customer Service News and Info
- GetSatisfaction.com: People-Powered Customer Service
- Google Book Search: Delivering Knock Your Socks Off Service
- Gethuman: List of Companies with Instructions to Get to a Human...
Customer Service Blogs and Commentary
- Customers Rock!: Focus WOW for Customers (April 10, 2008)
- Church of the Customer Blog
- JoelOnSoftware: Seven Steps to Remarkable Customer Service (February 19, 2007)
- LikeItMatters: Video: Community & Customer Service (February 27, 2008)
- How Long Were You on Hold or How Long Have You Been on Hold?
